Refund Policy

1. Overview

At TeleSender, we want you to be completely satisfied with your subscription. This Refund Policy outlines our refund procedures for subscriptions purchased through our payment provider. We strive to be fair and transparent in all our refund decisions.

2. Payment Method

All TeleSender subscriptions are purchased using Dodo Payments, our secure payment provider. When requesting a refund, the refund will be processed back to your original payment method.

3. Refund Eligibility

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@tele-sender.com
2. Provide the following information:
   • Your registered email address
   • Your Telegram ID
   • Date of purchase
   • Reason for refund request
   • Payment charge ID (found in your payment confirmation)
3. Wait for our response — we typically respond within 24-48 hours

5. Refund Processing

Once your refund request is approved:

• Refunds are processed within 3-5 business days
• Funds will be returned to your original payment method
• Your TeleSender subscription will be immediately cancelled
• Access to premium features will be revoked
• You will receive a confirmation message via email

6. Subscription Cancellation

Cancellation is different from a refund. When you cancel your subscription:

• Your subscription will not auto-renew
• You retain access to premium features until the end of your current billing period
• No refund is provided for the remaining time in your billing period
• You can resubscribe at any time

To cancel your subscription, go to the Billing page in your dashboard or contact support at support@tele-sender.com.

7. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. This may apply when you have used the service for a portion of the billing period but experienced significant issues. Partial refund amounts will be calculated based on the remaining unused time in your subscription.

8. Disputes

If you disagree with our refund decision, you may appeal by contacting our support team with additional information. We will review your case and provide a final decision within 5 business days. Our decision on appeals is final.

9. Abuse Prevention

We reserve the right to refuse refund requests from users who appear to be abusing our refund policy. This includes, but is not limited to:

• Repeatedly subscribing and requesting refunds
• Using the service extensively before requesting a refund
• Creating multiple accounts to exploit the refund policy

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of TeleSender after any changes indicates your acceptance of the updated policy.